FREQUENTLY ASKED QUESTIONS

DO I NEED NEW TICKETS FOR THE RESCHEDULED DATE?

Your tickets will be honored on the new date of the event, there is nothing you need to do besides hang on to them!

What if my show doesn’t have a new date but I want a refund?

We ask for your patience as we work to reschedule as many events as possible. Refunds are not being processed until the new date is secured.

We understand that many of you are unable to make new show dates, and hence, have requested refunds. 

Refunding is available; please contact us directly at Info@TheWilbur.com with your order’s show name and Ticketmaster order number. *Please note that due to the influx of refund requests, refunding is taking some time.

I purchased in person from the Box Office, will I be contacted about the status of my event?

The current status of all events can be found on our website. Our box office is closed until further notice, due to the coronavirus.

How long until new dates are found?

Our team is working as quickly as possible to secure new dates for each show, however due to the high volume of shows, we do not have an exact timeline as to when those dates will be finalized.

How long until I can get refunded because I can’t attend the new date?

Ticketmaster is currently overloaded with a high volume of inquiries in this unprecedented time.  If you are inquiring about reschedules, cancellations and or refunds, please email info@thewilbur.com with your questions and our team will respond with next steps regarding your requests.

I purchased on a Reseller Marketplace (Stubhub, VividSeats, etc.), how do I get a refund?

Refunds will be processed at point of purchase, please contact the customer service line of the site you purchased from.