COVID-19 Frequently Asked Questions
General Rules/Information

Items not allowed: No cameras or Recording Devices, No Drinks (includes bottles opened or sealed) or Food (from outside venue), No firearms, knives, or weapons of any kind allowed inside the building. Smoking is not permitted. The venue does not permit re-entry. The use of cell phones is strictly prohibited during performances.

Restrooms are located in the main lobby of the theatre.

Ticket Information

Tickets for Chevalier Theatre events can be purchased in advance directly on www.ticketmaster.com.

The Chevalier Theatre Box Office will be closed on Saturdays in July and August. We will be open 2 hours prior to shows. Tickets for all Chevalier shows can be purchased in the meantime on Ticketmaster.com or in person at the Wilbur Theatre , Mon-Sat 12-6PM. Thanks for your understanding and we look forward to seeing you in the Fall!

Please Note: Ticketmaster is our only verified ticket seller.

Parking

From Route 93 (North or South): Medford Square is easily accessed from Route 93. Take Exit 32 for Rt. 60 West. At the rotary, follow the parking attendant who will direct you to the suggested parking behind Medford City Hall.

From Route 2 (East or West): From Route 2 take Exit 59 and follow the signs for Route 60 East. Stay on Route 60 East through Arlington, and into Medford. Route 60 goes right into Medford Square. When you get to the main intersection in the middle of the square take Riverside Drive to City Hall Mall where you will find the suggested parking behind Medford City Hall.

**PLEASE NOTE**

Many of the streets in the surrounding area of the theatre are RESIDENT ONLY. Please be mindful of the signs, should you decide to park on the street. Chevalier Theatre is not liable for any parking tickets patrons may receive in result of illegal parking.

What is your policy on tickets sold through unauthorized brokers?

The Chevalier Theatre does not support the unauthorized reselling of tickets at a price above printed face value. The state of Massachusetts bars the resale of tickets above face value. If you have purchased tickets from an unauthorized ticket dealer and arrive at the theatre unknowingly with a fraudulent ticket, or you arrive at your seat to find someone has been sold the exact same seat, the Chevalier Theatre cannot honor, refund or exchange those tickets. Purchase your tickets only through www.Ticketmaster.com directly.

How do I purchase group tickets?

To purchase group tickets (any party over 8 people), email groups@thewilbur.com and our box office will be happy to assist you. Note that all group orders are subject to the same fees as online via Ticketmaster.

I have seats 2 and 4, are they together?

Yes. In the Chevalier Theatre, seats are number even on the right, odd on the left and consecutive hundreds in the middle.

Box Office

The Chevalier Theatre box office will be closed until further notice. Due to the ever changing COVID-19 circumstances, we feel it’s best to put our patrons and staff’s health first. If your show has been postponed/rescheduled/cancelled, please see Ticketmaster and our social media for updates. If you purchased at the box office in person, please email boxoffice@thewilbur.com for assistance.

Do you have an ATM

The Chevalier Theatre has an atm in the lobby upon entrance.

Is there an elevator?

Yes – The Chevalier Theatre has an elevator that is accessible from the adjacent main parking lot, to the lobby, orchestra and balcony levels directly.

Accessible Seating

The Chevalier Theatre places high priority on the comfort and safety of its patrons. The Chevalier Theatre also recognizes the needs of people with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990. Every effort has been made to comply with both ADA and Commonwealth accessibility guidelines to accommodate patrons with disabilities.
Accessible seating can be purchased directly via www.ticketmaster.com. Accessible seats will be marked with an ADA icon. For assistance purchasing ADA seats online, please contact Ticketmaster customer service at 800-653-8000.

Children Rules?

All shows are All Ages, unless otherwise noted. Parents are encouraged to use reasonable discretion as some concerts/events are not suitable for children.
Children under 2 years of age on the lap of a parent do not require a ticket. Any child over 2 years of age will require their own ticket.