General Rules/Information

Items not allowed: No cameras or Recording Devices, No Drinks (includes bottles opened or sealed) or Food (from outside venue), No firearms, knives, or weapons of any kind allowed inside the building. Smoking is not permitted. The venue does not permit re-entry. The use of cell phones is strictly prohibited during performances.

Restrooms are located in the main lobby of the theatre.

Ticket Information

Tickets for Chevalier Theatre events can be purchased in advance directly on www.ticketmaster.com, or by calling 800-745-3000. Fees apply to all online and phone orders.

To buy tickets in advance without service fees please visit the Wilbur Theatre Box Office, located at 246 Tremont St, Boston, MA, 02116. Hours are Monday-Saturday 12-6pm.

Please Note: Ticketmaster is our only verified ticket seller.

Parking

The Chevalier Theatre is located in Medford Square. There is plenty of on street paring (Free after 6pm) and municipal parking lots within a few blocks of the theatre.

What is your policy on tickets sold through unauthorized brokers?

The Chevalier Theatre does not support the unauthorized reselling of tickets at a price above printed face value. The state of Massachusetts bars the resale of tickets above face value. If you have purchased tickets from an unauthorized ticket dealer and arrive at the theatre unknowingly with a fraudulent ticket, or you arrive at your seat to find someone has been sold the exact same seat, the Chevalier Theatre cannot honor, refund or exchange those tickets. Purchase your tickets only through www.Ticketmaster.com directly or by calling 800-745-3000.

How do I purchase group tickets?

To purchase group tickets (any party over 8 people), email groups@thewilbur.com and our box office will be happy to assist you. Note that all group orders are subject to the same fees as online via Ticketmaster.

I have seats 2 and 4, are they together?

Yes. In the Chevalier Theatre, seats are number even on the right, odd on the left and consecutive hundreds in the middle.

Box Office

The Chevalier Theatre currently does not have a full-time Box Office.
The Box Office will be open 2 hours prior and 1 hour after showtime, day of show only.

Do you have an ATM

The Chevalier Theatre does not have an ATM on site.

Is there an elevator?

Yes – The Chevalier Theatre has an elevator that is accessible from the adjacent main parking lot, to the lobby, orchestra and balcony levels directly.

Accessible Seating

The Chevalier Theatre places high priority on the comfort and safety of its patrons. The Chevalier Theatre also recognizes the needs of people with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990. Every effort has been made to comply with both ADA and Commonwealth accessibility guidelines to accommodate patrons with disabilities.
Accessible seating can be purchased directly via www.ticketmaster.com. Accessible seats will be marked with an ADA icon. For assistance purchasing ADA seats online, please contact Ticketmaster customer service at 800-653-8000.

Children Rules?

All shows are All Ages, unless otherwise noted. Parents are encouraged to use reasonable discretion as some concerts/events are not suitable for children.
Children under 2 years of age on the lap of a parent do not require a ticket. Any child over 2 years of age will require their own ticket.

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